Palindrome
2007-11-01 13:06:43 UTC
Hi,
There is a company that I bought some car audio stuff from that has
knocked my socks off for customer service.
Basically, I screwed up and needed some replacement parts. Not only did
they answer posts quickly and sympathetically (a wonder in itself) -
they sent the parts I needed without charging me for them, not even
charging me for the carriage..
Now I think that deserves public recognition - such customer service is
pretty rare these days. I fully expected having to pay, after all, it
was entirely my fault.
But I don't post often enough to this group, or read the posts often
enough - to know if such a totally independent recommend would be
welcome. I would hate the company to be accused of spamming. Or for me
to be accused of breaking the charter for the group - although I
wouldn't see it as an advert, others may do so..
So, can I mention this company's name?
There is a company that I bought some car audio stuff from that has
knocked my socks off for customer service.
Basically, I screwed up and needed some replacement parts. Not only did
they answer posts quickly and sympathetically (a wonder in itself) -
they sent the parts I needed without charging me for them, not even
charging me for the carriage..
Now I think that deserves public recognition - such customer service is
pretty rare these days. I fully expected having to pay, after all, it
was entirely my fault.
But I don't post often enough to this group, or read the posts often
enough - to know if such a totally independent recommend would be
welcome. I would hate the company to be accused of spamming. Or for me
to be accused of breaking the charter for the group - although I
wouldn't see it as an advert, others may do so..
So, can I mention this company's name?
--
Sue
Sue